Professional Zone Trading
After-Sales Service
For our customers of LED screens, interactive displays, sound, lighting and conference systems, and event setups: submit and follow up your request in one place.
Submit a maintenance request
A fault in a screen, sound, lighting or conference system? Describe the problem and attach photos or a video.
Start →Log feedback or a complaint
Share your feedback or complaint about a product or service, and the responsible team will follow up.
Start →Track an existing request
See your request status, replies, visit appointments and quotes using your reference number.
Start →How it works
- 1
Submit your request
Choose the request type, enter your contact details and describe the problem, attaching anything that helps. The invoice and serial numbers help but are not required.
- 2
Keep your reference number
Once your request is saved you get a reference number such as PZ-SRV-2026-000001, and a confirmation by email.
- 3
Review and contact
Our team reviews the request and contacts you when more information is needed, to schedule a visit, or to send a maintenance quote.
- 4
Track your request
On the tracking page, enter your reference number and email, then the verification code you receive, to see the status and replies and add a reply or attachments.
Handling time depends on the type of problem, spare-part availability and the device location. Warranty coverage is decided for each case after our technical team reviews it, and is shown on your tracking page.
Privacy policy for after-sales requests
- We collect the data you enter in the form: name, organisation, mobile number, email, city, address and location link, device details, and the problem description and attachments.
- We use this data only to handle your request, contact you about it and improve our services.
- Only our customer service team and the technicians assigned to your request can see it. We do not sell your data or share it with third parties except as needed to deliver the service or when legally required.
- Attachments are stored in a private area that is not publicly accessible, and a request can only be viewed after verifying with a code sent to your email.
- To correct your data or ask about it, contact us through the Contact page.